Auto Attendant / IVR
Overview:
Systemcares "Hosted Auto-Attendant" facility requiring no capital outlay provides a standardised greeting and incoming call handling feature - which is a complimentary telephone system facility. Incoming daytime and "out of hours" callers can be routed automatically to the correct department or person, without relying on your current PBX technology.
Without the need for any on-site equipment and paid for monthly inclusive of support, this easy "user friendly" configuration is securely accessed and controlled by you via a web browser 24/7.
Benefits:
- Gives callers more control with flexible menu selection options
- Calls can be routed effectively to better meet the requirements of each caller
- Presents a professional company image with appropriate announcements
User Configurable Features
- User configurable via web browser
- Fast and easy set up with no formal training
- Prompts are customer recordable
- Real-time changes 24 hours a day
- Divert on busy (with optional secondary number)
- Call service statistics
The caller uses their telephone keypad to choose who they need to speak to e.g. "Welcome to ABC & Co. For support please press 1 on your keypad. For sales press 2." A professional "Automated Attendant" can prove to be highly beneficial even if your company doesnt receive high volumes of inbound calls, as it can assist in reducing disruptions to your staffs normal office duties.
For a quick quote click here for our online system quote form.
