Call Management
Call Management is a software client/server application that links to your telephone system and collects real-time call data such as, number of calls waiting, number of available agents, number of abandoned calls, time of oldest call waiting, speed of answer and average talk time.
Call Management provides a means for managing call traffic and producing monthly reports for any company looking to control call traffic, and analyse line and extension user activity. The graphical PC-based call reporting and administration application makes it easy to collect, display and analyse real-time and historical data that can help call you run operations more efficiently. With pre-scheduled reporting emailed or printed automatically, phone system control & management becomes easy.
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