Call Queuing
Inbound Customer Benefits
Systemcares "Hosted Queuing" facility requires no capital outlay and provides live queuing statistics which is a complimentary telephone system facility, and allows your incoming calls to be controlled in peak times.
Lost calls is lost revenue so ensuring that every call is answered (irrespective of how many lines your phone system has), and playing a professional bespoke message in conjunction with their rising queue position, will ensures your customer will not hang up in frustration.
Without the need for any on-site equipment and paid for monthly inclusive of support, this easy "user friendly" configuration is securely accessed and controlled by you via a web browser 24/7.
User Configurable Features
- User configurable via web browser
- Fast and easy set up with no formal training
- Prompts are customer recordable
- Real-time changes 24 hours a day
- Divert on busy (with optional secondary number)
Queuing Details
Service configuration:
- Set number of calls in queue
- Set time in seconds to ring the out-dial number
- Set number of call attempts to make when customer is being queued
- Set time interval between playing on-hold messages to your captive audience
Queue configuration:
- Set maximum queue limit
- Set maximum time a call can remain in the queue
- Set maximum number of simultaneous calls that can out-dial to the terminating destination
Service Announcements:
- Configure bespoke announcements & prompts with upload in approx 2-mins
- Set on-hold message or music-on-hold
- Record welcome message prior to call being queued
- Record busy message if queue is full e.g. limit queue to 5 callers
- Activate "current position in queue" facility
- Up to five additional messages played during queue session
Service Statistics:
- Live call monitoring via browser of how many calls queued & connected
- Monitor historical queuing information hour by hour
- Reporting statistics to allow optimum adjustment of queuing facility
Number Ranges:
- All provided via an 0845, 0870 or 0800 number (excluding premium numbers)
Note: Call Queuing can be used in conjunction with "Hosted Auto Attendant " or perhaps an existing auto attendant.
For a quick quote click here for our online system quote form.
