Call Recording
System replay consists of an entire recording platform hosted on our secure national network , offering a complete integrated call recording solution.
Requiring no capital outlay, all office, home worker voice conversations are automatically recorded . Retrieval is via a web browser with the recording played back on the local PC using standard multi-media.
Without the need for any on-site equipment and paid for monthly inclusive of support, this easy "user friendly" configuration is securely accessed and controlled by you via a web browser 24/7.
Benefits
- No capital outlay (pay as you go / per month)
- Maintenance & upgrades inclusive
- No delays for service provisioning
- Unified recording platform
- Multi-site call recording facility
- Ideal for home workers
- Excess capacity for high demand situations
- Centrally managed and administrated
- Network based call recording solution
- Suitable for inbound and outbound applications
Features
- Network based call recording solution
- Suitbale for inbound and outbound applications
- Trunk side recording service
- Flexible storage options
- Short term RAID storage
- Long term DVD storage
- Instalnt acess retrieval via web browser
- Calls fully recorded (transmission & receiving)
- Central high capacity secure storage
There are many uses that voice recording can be put to. Solicitors, Call Centre Supervisors, Doctors, Insurance Brokers and Accountants can all benefit from this facility in addition to training and benchmarking new telephone based employees.
Compliancy
There is a necessity for some industries to be compliant in being able to prove that every opportunity was taken in advising a customer of their rights, commercial transactions and agreements. Failure to retrieve a time and date stamped secure recording as evidence will go against the company, if deemed that unsuitable efforts were made to protect themselves. If you are a financial consultant or insurance broker and would like to find out more, please do not hesitate to contact us.
For a quick quote click here for our online system quote form.
