Call Screening (TPS)
Telephone Preference Service
Systemcares Dataguard is the TPS (telephone preference service) automated feature to protect outbound cold-call telesales. Hosted on our secure national network, we can protect your company from making unauthorised phone calls to people who have subscribed to TPS.
Without the need to subscribe to TPS directly, Dataguard reviews and controls every call made in at the network and in real-time, preventing unauthorized calls being connected.
Without expensive up-front subscriptions and paid for on a monthly "pay per use" basis, this easy "user friendly" facility is a cost effective solution for all outbound telesales and marketing call center operations.
TPS Legal
The TPS (Telecom Preference Service) register is a National database of people who have elected not to receive any kind of Telemarketing calls. The legislation requires all telemarketing companies to screen their data against this register before making calls. Failure to comply with this legislation could results in legal action being taken against your company and a fine per complaint. Because Systemcares Dataguard stores the entire TPS database, on its network, it makes your company easy to comply. Each time your call center or telesales team dials a number (either manually or via an automated dialler), Dataguard screens it automatically against the TPS database. If the call is prohibited, we send an automated message back to the agent to inform them. The system also stops the call from being processed. This gives piece of mind that whatever sources of data you are using, they will be immediately compliant. Systemcare Dataguard is also compliant with mobile phones so wherever your staff are whether in the office, at home or on the mobile, outbound calls will be screened.
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