CTI
Computer telephony integration (CTI) covers a wide range of applications that connect your computers to your phone system. The classic CTI application is "screen popping" which uses CLI to identify the caller and display his/her database records on the screen before the call is answered. CTI also enables calls to be made directly from a contact management package by simply clicking the call button.
If you use Goldmine™, ACT™, Maximiser™ or SAGE™, we can present customer details to the users screen resulting in efficiency and productivity.
For a quick quote click here for our online system quote form.
VoIP
Voice over Internet Protocol, or VoIP, is the technology used to transmit voice conversations over an internal or external data network using IP packets (digital form); without loss in functionality, reliability or quality; and in compliance with the International Telecommunications Union specifications. The term is also used to refer to the hardware and software used to carry such calls over the network.
Major advantages for businesses:
Cost: The major advantage of not paying per call - and on length
of call and on the destination location - results in substantial savings.
You still do pay for calls to PSTN numbers (Public Switched Telephone
Network ) but you tend to pay less. Calls between your own offices across
the country can all be free. As calls to other VoIP users are free your
call costs are likely to go down as more people sign up for VoIP.
Manageability: Employees spread all over the country working
from branch offices (or even their homes) can all be given extensions
of a single number with the ability to route calls between themselves.
Customers are unaware that employees aren't all in one central office
location. There are numerous other advantages to this better control.
Equipment: While having VoIP phones involves it own equipment
it does dispense with the complexity, cost, and training that most PBX
equipment demands.
New features: VoIP allows businesses to access new features they
may not have enjoyed before e.g., video conferencing.
Integration: (or "Convergence") You can better integrate your
phones, voicemail, email, SMS, faxes and other communication.
Feedback/Monitoring: You can get better stats on phone usage,
better monitor remote phone users' phonetime etc.
For a quick quote click here for our online system quote form.
