Network Services

VoIP

Voice over IP, or VoIP, is the technology used to transmit voice conversations over an internal or external data network using IP packets (digital form); without loss in functionality, reliability or quality; and in compliance with the International Telecommunications Union specifications. The term is also used to refer to the hardware and software used to carry such calls over the network.

VoIPVoIP allows you to make telephone calls using a computer network, a data network like the Internet and SIP trunks (dedicated IP trunks). VoIP can be implemented in several ways, from a softphone program on your computer used with a headset and microphone, adaptors which can be used with regular analogue home phones, or dedicated VoIP phones connected direct into a network router.

Major advantages for businesses:

Cost: The major advantage of not paying per call - and on length of call and on the destination location - results in substantial savings. You still do pay for calls to PSTN numbers (Public Switched Telephone Network ) but you tend to pay less. Calls between your own offices across the country can all be free. As calls to other VoIP users are free your call costs are likely to go down as more people sign up for VoIP.
Manageability: Employees spread all over the country working from branch offices (or even their homes) can all be given extensions of a single number with the ability to route calls between themselves. Customers are unaware that employees aren't all in one central office location. There are numerous other advantages to this better control.
Equipment: While having VoIP phones involves it own equipment it does dispense with the complexity, cost, and training that most PBX equipment demands.
New features: VoIP allows businesses to access new features they may not have enjoyed before e.g., video conferencing.
Integration: (or "Convergence") You can better integrate your phones, voicemail, email, SMS, faxes and other communication.
Feedback/Monitoring: You can get better stats on phone usage, better monitor remote phone users' phonetime etc.

We will be happy to advise you further on ways where VoIP could play a part in your business and how it could be added to your system. sales@systemcareuk.com

Systemcare are an accredited Gamma Certified Partner, certified in IP ConnectDirect. If necessary, download Adobe Acrobat Reader to view these files.

View our certification: Click here to download